| How to Make IT Irreplaceable |
| How do you turn captive IT users into loyal customers? Start by asking whether they'd use your IT operation for their next project.
01/25/2012
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| Taking 'Moneyball' Tactics to the Enterprise |
| The success of the Oakland Athletics in using unique performance metrics, as shown in the movie Moneyball, could be repeated in corporate IT shops.
09/29/2011
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| Selecting Metrics to Demonstrate IT Value |
| IT is a considerable financial outlay for most businesses, and IT organizations must continually prove their strategic value. They can effectively demonstrate the value of their contributions by selecting and reporting metrics, but the challenge is to choose the right metrics.
06/09/2011
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| 4 Ways CIOs Can Get Outsourcers to Focus on Business Value |
| A recent outsourcing survey shows that customers are achieving cost savings from their arrangements with their services providers, but they aren't getting much else in the way of business value. Here's how buyers can change that.
06/01/2011
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| Why IT Costs Must Come Out of the Black Box--Now |
| Full IT cost transparency is not a "nice to have" anymore, says a new Forrester Research report. It's a required competency that organizations will need to avoid two big business pitfalls and remain competitive.
08/30/2010
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| Firefox Loses Browser Share Third Month Running |
| Mozilla's Firefox lost share in February, the third consecutive month that the browser has slipped, according to metrics data published today.
02/28/2010
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| What Matters Most in Outsourcing: Outcomes vs. Tasks |
| No one who outsources IT really cares about servers or switches or man-hours. They want business results. Outcome-based outsourcing promises to deliver those results, but moving from input-based pricing to outcome-based contracts is easier said than done.
11/10/2009
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| 'Security Metrics' and Risk-Assessment Guides Out This Week |
| The Center for Internet Security and the Open Group's security division have each published comprehensive risk-management guides, the first defining a basis for security metrics and the second a high-level view on the pros and cons of risk-assessment approaches.
05/20/2009
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| Vendors Meld IT Asset Controls, Facilities Management |
| Avocent application monitors power, cooling and space alongside IT asset data, while Netreo adds power management, environmental metrics to its OmniCenter DataCenter Dashboard.
05/18/2009
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| Measuring Corporate Contributions to an Open Source Project |
| Open source is looking more attractive to software development managers who need to make their budgets stretch farther, as the enterprise can benefit from FOSS community's contributions (which you don't have to pay for, cool!). But IT managers need to evaluate how to best participate in open-source projects and how to measure their developers' success.
01/07/2009
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| Employee Communication: How to Calculate the Cost |
| Tips on building a cost calculator to estimate what communications costs will be for moving or adding employees.
09/24/2008
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| Predictability Is the Key to Earning the Boss's Trust |
| Managers prize predictability above all. Here are five ways to provide it.
09/21/2008
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| TCO versus ROI |
| Whether return on investment drives more technology decisions than total cost of ownership shows how your company views IT.
04/08/2008
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| What's Your Priority in Focusing on Total Cost of Ownership? |
| Managing costs is critical. Where do you prioritize when it comes to IT systems? Take this instant poll.
03/11/2008
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| Why IT Management Frameworks Don't Guarantee IT Success |
| It just isn't enough for your IT organization to have mature management and software development processes if the business organizations don't do their part. Companies also need an IT maturity model for the enterprise. PLUS: 5 tips to jump-start consultants and standards organizations.
03/04/2008
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