Website Performance
Web Analytics
Web analytics is the study of the behaviour of website visitors.
Data collected from a website is used to determine which aspects
of the website support the business objectives.
Typcial behaviours monitored include:
- New Visitors
- Return Visitors
- Time on Page
- Site Navigation
- Clickthrough on purchase links
for example, which landing pages encourage people to make a purchase.
With web analytics, we can transform the way we see and act on
our marketing performance to make it, our site and conversion rates
better.
Channels
A typical website has a number of distinct channels:
Page Channel - how a visitor to a page moves through
the page, the total time they stay on the page, and how they interact
with the page, such as the clicks they make. This is often mapped
using a 'click heat map'
Site Channel - the passage of a visitor through
the site. A site objective may be to encourage the visitor to view
as many pages as possible.
Sales Channel - a series of pages [sales funnel]
specifically optimized towards enticing behaviour that results in
a completed sales action.
Subscription Channel - a series of pages or page
items [subscription funnel] specifically optimized towards enticing
behaviour that results in subscribing to a newsletter or email course.
Thus, the data required by each individual business varies, depending
upon the types of action[s] it seeks to induce in its visitors.
More Than Just Data
Web analytics is more than just data; it is about:
...and knowing what Google is
up to next!!!
NEXT: Making
Analytics Work For Your Small Business
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Analytics | Google Web Optimizer
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Analytics Work | Customer Experience
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