| How Cox Communications Uses SaaS Scheduling Software to Get the Cable Guy to Show Up On Time |
| SaaS scheduling software combined with analytics helps the $9 billion company reprogram customer service.
08/29/2010
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| 7 Sensible Steps to Improve Software Quality |
| These pragmatic practices, from Forrester Research, won't break the bank, cause a revolt among application development team members or slow down development processes.
08/16/2010
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| Five Advantages of Unified Information Access (UIA) |
| A detailed look at the top five most important reasons the world's most visionary enterprises are upgrading to Unified Information Access.
08/05/2010
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| RFID Tags Arrive on the Store Floor as Retailers Go After ROI |
| After years of struggle with this complex technology, retailers are profiting from targeted areas where RFID is paying off. But as Wal-Mart's now doing, retailers must stop thinking cases and palettes and start thinking about tracking individual items.
07/27/2010
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| Apocalypse Soon: 52 Percent of CIOs Plan to Blow Up IT Groups |
| More than half of CIOs expect to restructure their IT organizations within three years, new Forrester Research data shows. And apps organizations face the first salvo.
07/21/2010
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| How Your ERP System Can Help Your Company Manage Its Energy Use |
| ERP data provides the key to cutting energy consumption and reducing carbon emissions for the City of Palo Alto
07/15/2010
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| Business Intelligence Meets BPM: Using Data to Change Business Processes on the Fly |
| When business intelligence is used to inform business process changes, companies find new ways to save money and connect more closely with customers.
06/16/2010
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| Why Bill Gates is Embracing Clean Tech |
| The IT links to clean technology get stronger by the day, and if the push in Washington by Bill Gates and others to get the federal government to triple its research and development spending succeeds, Silicon Valley is certain to benefit.
06/09/2010
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| Taming the ERP Integration Beast: A Work in Progress |
| Bad news CIOs: There's still no integration pixie dust. So keep up the hard and important work, says Forrester.
06/08/2010
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| Experience Base: Executing an Operational or Process Improvement |
| On-the-Job Leadership Development - A CIO Executive Council Leadership Development Monthly Series
06/08/2010
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| Enterprise 2.0 Changing the Way We Work |
| Sure, companies have started using Web 2.0 tools, but one man says we've only seen a glimmer of the serious change that they're going to bring to the way we do business.
03/14/2010
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| Banish Seven Bad Tech Habits |
| You floss daily, rotate your tires regularly, file your taxes on time, and exercise at least twice a week. In other words, you have lots of good habits. But when it comes to technology, well, we need to talk. You know all the icons cluttering your desktop, and the passwords you keep in Notepad, and the half-baked backup you make once a month? Those are the results of bad habits--and they're not the only ones.
03/10/2010
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| Recession Shifts IT Service Management Into Fast Lane |
| The recession has helped convince companies to adapt IT processes to help cut costs and improve service delivery to internal users.
02/25/2010
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| Green IT: CIOs Can Demand Sustainability from Vendors |
| When it comes to greening the supply chain, Pamela Rucker, VP of IT at PSC, demands proof of vendors' environmental claims.
02/23/2010
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| Download Small-Project Delivery Strategy |
| A release management strategy for small projects and enhancements
02/22/2010
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