Business Process Design

A good business idea is just that - an idea. What turns a good business idea into a good business, are good business systems.

Business systems are effcient processes, utilizing supporting technology.

Technology that:

• captures customer requirements - orders
• procures resources to meet customer requirements - supply
• associates requirements to business products - fulfilment
• manages business transactions - delivery and payment
• reports business performance - finance and operations
• stores and presents business data - information systems

Your business systems are the way you implement your business strategy. A popular methodology for achieving this is using Balanced Scorecard.

Business Process Design

Very few businesses set out to design business processs to implement their business strategy. Most often, business processes just 'happen' out of the consequence of completing business transactions. Too often however, these processes are clogged with unnecessary clutter, or are weak and inefficient, resulting in leakage of business profits

Good process design captures the functional requirements of the business and applies best practice methodology to ensure that every activity in the business is for a valued reason, achieves its objective first time, and utilizes minimal resource in its operation.

Business process design is the core of both business efficiency and effectiveness. It's about doing the right thing, in the right place, at the right time, and doing it the right way:

• Having the greatest strategy in the world is of little value, if it is not well implemented - EFFICIENCY
• Having a super efficient process is of equally little benefit, if it is supporting the wrong action - EFFECTIVENESS

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