The Telco Enterprise Model

Before one can seek to manage Revenue Assurance they must understand the complete Telco Enterprise Model, to better understand the flow of revenue throughout the organisation, and potential areas of leakage.

The Telco Operations Model

The above schematic outlines the standard functional areas and operations of a Telco as defined by the adopted eTOM [Enhanced Telecom Operations Map] standard of the TMF [Telecommuncations Management Forum].

Throughout this framework flows revenue streams, and like any river, there are breaches of banks, dykes, overflows and blocked flows – all resulting in revenue loss. This loss of revenue can result in many, many different parts of the framework, including:

• Network operations - Switch failure, poor Network QoS, inefficient network performance, and inefficient network fault management and monitoring
• Mediation System
• Billing Systems
• Interconnection between Telcos
• Roaming between networks
• Prepaid
• Intelligent Networks
• Collections
• Debt Recovery and Credit Rating

NEXT: Understanding Telco Operations

Back To Top

Revenue Assurance | Telco Model | Telco Operations | Billing | Leakage | Types of RA | RA Capability | RA Operations | Network | Mediation | Postpaid Billing | Prepaid Billing | Collections & Debt Recovery | Interconnect